We continue to ask that clients DO NOT attend practice if they have, or suspect they have, COVID. Thank you.
- You are here:
-
Home
-
Practice News
-
Practice News
- Pages
Pages
In early January 2024, new legislation came into force that may affect you and your pet(s) next time you need anti-parasite treatments (the routine flea and worming treatments). Where we could previously dispense for up to 12 months from the date of their last visit, we are now likely to have to see your pet again before we can dispense any more medication.
Any of these products classed as 'Prescription-Only Medicines - Vet' (POM-V on the box), which includes most of the flea and worming treatments we routinely dispense in-practice, can only now be prescribed following a physical examination. Once this is done, the vet can leave a note to say that we continue to dispense that same product for a period of time up to 12 months (at their discretion). Unfortunately, if you wish to change product, or your pet changes into a different weight category, we will then need to see them again before we can provide an alternative product.
We appreciate this is quite a big change, and will be quite frustrating in the short term but as these are government regulations we must follow the guidance we are given.
If you would like to read more about the changes, you can do so here.
Over the festive period 2023/4, our opening hours will vary slightly from normal
Up to and including Friday 22nd December, we are open as normal*.
Saturday 23rd - CLOSED
Sunday 24th - CLOSED
Monday 25th - CLOSED
Tuesday 26th - CLOSED
Wednesday 27th - 9-10am; 10:30am-12; 5-7pm
Thursday 28th - 9-10am; 10:30am-12; 5-7pm
Friday 29th - 9-10am; 10:30am-12; 5-7pm
Saturday 30th - CLOSED
Sunday 31st - CLOSED
Monday 1st - CLOSED
From Tuesday 2nd January 2024, we will again be open as usual
*All consultations remain strictly by appointment only, and we no longer run our drop-in sessions
In an emergency, please phone 01727 854787 (24 hours). Outside of our opening hours, the Queen Mother Hospital at the Royal Veterinary College are available to see emergency cases and for telephone advice.
We would like to wish all our clients and their pets a merry Christmas and a happy New Year!
PLEASE NOTE: We are continuing our COVID provisions until further notice. This means:
- A face covering must be worn inside the practice
- Clients are welcome to enter the practice for appointments, and to wait in the waiting room, but we ask that you observe the mask request above
- We can only see clients by appointment (we are no longer running any walk-in/drop-in surgeries)
- Please continue to order all drugs and food in advance. We cannot guarantee we will be able to dispense medication that is not pre-ordered
We apologise for any inconvenience; we are trying to ensure we can remain open and provide as full a service as possible
We appreciate your cooperation
Payments
- We would prefer payment to be made by card where possible.
The contactless limit is £100 by card, or higher via Apple Pay, Google Pay or similar.
Please note: These procedures are a work-in-progress, and may be changed without notice
As most people are now aware, since leaving the EU in 2020, British Pet Passports are no longer valid for entry to the EU. In order to visit any EU with your pet from the UK, you will need an Animal Health Certificate (AHC).
If your pet has a valid EU-issued pet passport, please double-check with the ports on exit and entry that this will be accepted for your journey. Please note, if the most recent rabies vaccination declaration has been signed by a UK vet, this passport will no longer be valid for travel to the EU.
These involve a lot more paperwork than the old passport system, so we may often ask that you come back to collect the certificate a day or two after your appointment.
In order to travel to the EU with your pet, your pet(s) must have:
- An up-to-date rabies vaccination (the vaccine we use is valid for 3 years, but this varies by manufacturer), or if out-of-date/not previously vaccinated, a rabies vaccine at least 21 days before travel
- A visit to the vet a maximum 10 days before entering the EU
These are rules put in place by the EU, and are not flexible. Various countries within the EU also have specific rules of entry, so please ensure you have checked exactly what is necessary in order to allow a smooth journey. We are unable to advise on particular entry requirements, so please contact DEFRA or the equivalent in your destination country.
If you have booked an appointment for an AHC, please take a few moments to complete the form below. You can then either email it back to us (This email address is being protected from spambots. You need JavaScript enabled to view it.) or bring it with you to your appointment. You will need to complete a new form for each animal, and can travel with a maximum of 5 animals on any one trip.
DOWNLOAD (pdf)
As most people are now aware, since leaving the EU in 2020, British Pet Passports are no longer valid for entry to the EU. In order to visit any EU with your pet from the UK, you will need an Animal Health Certificate (AHC).
These involve a lot more paperwork than the old passport system, so we may often ask that you come back to collect the certificate a day or two after your appointment.
In order to travel to the EU with your pet, your pet(s) must have:
- An up-to-date rabies vaccination (the vaccine we use is valid for 3 years, but this varies by manufacturer), or if out-of-date/not previously vaccinated, a rabies vaccine at least 21 days before travel
- A visit to the vet a maximum 10 days before entering the EU
These are rules put in place by the EU, and are not flexible
If you have booked an appointment for an AHC, please take a few moments to complete the form below. You can then either email it back to us (This email address is being protected from spambots. You need JavaScript enabled to view it.) or bring it with you to your appointment. You will need to complete a new form for each animal, and can travel with a maximum of 5 animals on any one trip.
DOWNLOAD (pdf)